"Email already in use" error when submitting a support ticket

If you have previously played one of our other games, or submitted a ticket via email on KIXEYE.com, you will not be able to use the email a...

Account recovery

Note on Account Deletion: If you are seeing a message that your account is in the process of being deleted, you must send a ticket in t...

Can I Play My Base On a Friend's/Family Member's Device?

War Commander: Rogue Assault does not support multiple bases on the same device; if you load your base on your friend's device, you will per...

Can I Sell/Buy/Give/Share an account?

Account sharing, giving, selling, or buying are all violation of our Terms of Service, and as such should will result in the account in ques...

Can I transfer my progress from "War Commander" to "War Commander: Rogue Assault"?

The browser game "War Commander" and the mobile game "War Commander: Rogue Assault" are two separate titles. Progress cannot be transferred ...

Connect iOS Base to Facebook

If you notice that you don't see an in-game option on your iOS device to connect your WC:RA base to Facebook, you’ll need to check that a ce...

How Can I Make Sure My Progress is Saved Permanently?

When you first start playing War Commander: Rogue Assault, all of your progress is saved locally on your device. This means if you delete th...

MENA REGION SERVICE CHANGE

Rogue Assault has released a version of the game localized to your region called WAR STORM. All progress and purchases are reflected in...

My account was banned!

If your account has been suspended, you will be notified in-game when attempting to log in. The reason for this action may not be clear from...

What's my Player ID and how do I find it?

Your Player ID is one of the ways used to identify accounts. It is a combination of 16 letters and numbers.  Find the Player ID of...