How do I add, remove, switch or edit a payment method?

AndroidSince purchases are processed by Google, we do not store any of your payment information, which means it needs to be edited on Google...

I was charged but did not receive my purchase

Most of the time, offers are added to your account immediately after purchase. Occasionally, they may take a while to arrive. When this dela...

I was charged but did not receive my purchase (Android)

Most of the time, offers are added to your account immediately after purchase. Occasionally, they may take a while to arrive. When this dela...

I would like to see a specific offer.

There are various promotions and offers that trigger in accounts automatically based on any number of factors set by our game team. In accor...

Someone made an unauthorized purchase on my account

All transactions for War Commander: Rogue Assault are handled through the Google and Apple stores.  Due to this, all billing inqui...

What comes with my Subscription?

There are 3 different subscriptions that players can purchase in-game. They are the Basic, Elite, and Legendary subscriptions. Each subscrip...

When an Offer shows an Item as 0-'X', what does that mean?

Many of our offers come with random rolled items that are determined at the time of purchase. This does not mean that you will receive ...

Who processes in-app purchases?

Here at KIXEYE, we don’t process payments for in-app purchases or have access to any of your credit card information.  This is bec...

Why am I unable to make purchases through Google Play?

We're sorry to hear you're having issues purchasing. If you are unable to connect to Google Play here are some things to try:  1. ...

Why am I unable to make purchases through iTunes?

If you are unable to connect to iTunes here are some things to try:  1. Make sure your iOS is up to date (Settings > General &g...