How do I contact Support?

KIXEYE offers multiple channels of support in order to provide speedy resolution times and responses to your inquiries.Community SupportFor ...

What Can I Do If I'm Experiencing Performance Issues?

We take server performance very seriously and continuously monitor it to ensure everything is running smoothly. If there are any issues on o...

XP & Level Changes

Commanders,We have received reports that some players see changes to the XP bar and base level after upgrading buildings.XP Bar Filling Anim...

"Device not compatible" message in App Store

Our goal is to make War Commander: Rogue Assault accessible to as many devices as possible, while also maintaining the game's performance an...

"Device not compatible" message in Google Play

Our goal is to make War Commander: Rogue Assault accessible to as many devices as possible, while also maintaining the game's performance an...

Can I play from PC or Mac?

Rogue Assault is a mobile game, built and intended only for mobile devices. It should not be played from anything other than a supported mob...

How Can I Check If My Connection Is Strong?

We recommend at least a 6Mbps bandwidth to play Rogue Assault with minimal connectivity issues. To check this performance, we recommend usin...

I received a crate for leveling up but the resources weren't added!

Level-up crates (as shown below) have been confirmed to grant to bases correctly, however, the game must be restarted for the amount to appe...

Missed Prize Redemption Policy

Please be aware of a recent change in our support policy for missed prize redemptions.Customer support can no longer assist if prizes could ...

Notifications on Android Devices

If you are experiencing issues getting notifications on your Android device, and have already made sure you have notifications enabled for W...

What Android Device do you recommend I play Rogue Assault on?

War Commander: Rogue Assault currently runs on a wide variety of Android mobile devices. However, in order for the game to run at optimal pe...

What iOS Device do you recommend I play Rogue Assault on?

War Commander: Rogue Assault currently runs on a wide variety of iOS mobile devices. However, in order for the game to run at optimal perfor...

What to do if something goes "missing"

Occasionally some items or graphics may appear to go missing, especially when a player is using a weaker connection. While this can be conce...